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Saint Alphonsus Health System

Saint Alphonsus Health System

www.saintalphonsus.org
What is your customer experience with Saint Alphonsus Health System?

Saint Alphonsus Health System Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Saint Alphonsus Health System has a 1.6 star rating from 13 reviews. Consumers report widespread dissatisfaction, low reliability and customer service, high price level, and many ask the system to offer a solution.

Key Takeaways for Future Customers

  • Expect long ER waits and appointment delays; consider alternative hospitals when urgent care is needed.
  • Be cautious about billing and collections; follow up on insurance and statements promptly.
  • Some positive experiences with surgeons and local accessibility, but reviews lean negative overall.

Negative Feedback / Risk Areas

  • Repeated customer complaints about ER care, misdiagnosis, and poor bedside manners.
  • Billing issues, accounts sent to collections while insurance disputes persist.
  • Rude or indifferent staff, long waits, and policy problems limiting doctor transfers.

Positive Feedback

Pros noted include accessibility, proximity to home, a few caring doctors and satisfactory surgical teams.

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Show reviews that mention
chronic pain pain patient sinus infection place fact hospital patients care staff
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Doreen R Zpa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dr. Weis is over booked. I’ve been coming there for 18 years. It was a lot more calm. The staff is now so overworked it’s terrible. Please get more doctors. This is terrible. I have to wait 4 months

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AI Highlights
  • - The 12th Ave facility is overworked.
  • - Dr. Weis is the best.
  • - Dr. Hutchins was overbooked.
  • - My health is getting worse; please call 208-794-****.

The 12th Ave facility is overworked. Ok Dr.

Weis is the best. My last Dr. was Dr Hutchins and he was over booked but it was so crazy. I had better service in the old place.

Ive been a patient for 18+ years. Please call me. I need to talk to u cuz typing is hard.

208-794-****. My health is getting worse thanks to the overworked staff.

Youd be surprised. Please have someone call.

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3 comments
Guest

They should respect the elderly people a little better. Elderly people have more rights just as the younger ones. Respect the elderly people!!

Guest

St.Alphonsus Hospital is nothing, but a sick joke.

Guest

Maybe try for St.Luke’s. Way better over there.

View more comments (2)
Anonymous
map-marker Seattle, Washington

Ii left with the same pain I went in with

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AI Highlights
  • - Excruciating shoulder pain persists after visit.
  • - Given an anti-inflammatory and told to call sports medicine; left with the same pain, next day worse.

I want to say now's for excruciating shoulder pain. They gave meet.

Anti inflammatory Told me to call sports medicine.

And let me leave there with the same pain. I came in with It's the next day and the pain is excruciating

User's recommendation: I'd go to saint luke's

View full review
1 comment
Guest

I favor going to St.Luke’s. Just don’t go to Dr.Jennifer R. Miller.

Brooke H Llf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Boise, Idaho

ER is a joke

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AI Highlights
  • - ER visit for 3-week headache; Dr. Morris showed no empathy and mocked sinus infection; doctor diagnosed sinusitis and prescribed antibiotics.
Updated by user Jan 30, 2025

This review is for the ER location at 323 E Riverside Dr Eagle, ID 83616

Updated by user Jan 30, 2025

This review is for the ER location at 323 E Riverside Dr Eagle, ID 83616

Original review Jan 30, 2025
I went to the ER because I had had a headache for three weeks, along with jaw pain. I had an appointment with my regular doctor but not until Thursday, and I couldn't bear the pain anymore, so I was desperate. Dr. Morris saw me and displayed absolutely no empathy, sympathy, or concern for me as a patient. He treated me as if I were an idiot for thinking that I might have had a sinus infection. I told him I had tried massage, chiropractic, allergy medicines, decongestants, and nothing had any impact on my headache.

There is an article out today about Leslie Montgomery and her issues with a newly constructed house in the Treasure Valley and the toxins she was exposed to, the serious medical consequences her family is experiencing, and how little the people involved seem to care. I tried to tell the doctor that we had been through a very similar situation, and he acted as if he didn't care in the slightest or as if I was just some neurotic woman who didn't know what she was talking about.

I told him why I thought maybe it was a sinus infection - he merely mocked that idea along with several others, all while not offering a single solution or anything to help. He didn't even try to pretend to examine me to determine if it was sinus-related or not. After I pushed back time and time again and suggested some IV fluids for the dehydration if nothing else, he finally relented and allowed that at least.

On Thursday, I saw my regular doctor, and he agreed with the sinus infection diagnosis, gave me antibiotics, and two days later, I am feeling 90% better.

The nurses weren't any better - the nurse who came in turned the lights back on, hooked me up, and walked out without turning them back off. I had to get up myself, carrying my IV bag, to turn them off. A group of nurses was standing right outside my door, laughing and goofing off. I reminded them of my headache, and they moved 5 or 6 steps away and continued. Their behavior made it clear that there was really nothing going on and everyone had plenty of time, but still, they showed a complete lack of decency and indifference towards this massive headache I was having.

The reviews of Dr. Morris on other sites say the same thing - he completely lacks in caring for patients, just going through the motions as though there isn't a care in the world. The entire staff had the same attitude. It was simply absurd.
Pros:
  • Close to home

Preferred solution: Bill has not been received yet.

User's recommendation: Stay away from any urgent care on or slightly off Meridian.

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2 comments
Guest

If you have to see a sport specialist. Avoid seeing Dr.Jennifer R.Miller. She is with Boise Bronco Stadium.

Guest
reply icon Replying to comment of Guest-2723950

100% agreed, avoid seeing that one!! Saw her years ago and she treated me badly.

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Amber C Ync

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Stay away!

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AI Highlights
  • - MyChart notes were inconsistent.
  • - X-rays/CT declined; I felt labeled a drug seeker.
  • - A drug test was done without my consent; care felt biased.

I recently had another very disappointing experience at the ER following a motor vehicle accident (MVA). As a chronic pain patient, I approached them reluctantly, hoping for proper care and understanding. Unfortunately, the treatment I received was far from satisfactory.

First and foremost, the documentation in MyChart was extremely inconsistent. There were multiple inaccuracies, including things I never mentioned or, worse, the complete opposite of my statements. This miscommunication made me feel unheard and dismissed, especially after an event that left me in pain.

As someone who is accustomed to living with chronic pain, I was frustrated that my new injuries weren't taken seriously. When I requested assistance in the form of X-rays or a CT scan to address my concerns, my requests were flatly declined. Instead, I felt pushed back toward my primary care physician and specialists without receiving any real help in the moment.

I also felt unjustly judged throughout the whole process. In my prior visits, there was a clear presumption that I was seeking drugs, simply because of my history with pain management. It was degrading to be treated as if I were a drug seeker; in prior visits, I was even subjected to scrutiny for possible track marks. I offered to take a drug test to prove that I wasn't seeking narcotics, but they refused both my offers. In a prior visit, they did a drug test without my consent, despite the fact that I passed it later on.

Overall, my experience left me feeling frustrated and disheartened. It's disheartening to feel like I have to avoid this ER entirely due to their biases against patients with chronic pain. Their approach is far from compassionate, and I cannot recommend this ER to anyone who may genuinely need care. I hope they can improve their understanding and treatment of chronic pain patients in the future.

Loss:
$3000
Pros:
  • Accessibility
Cons:
  • Not taken seriously
  • Ignore concerns
  • Incorrect information noted in my account

Preferred solution: My chart notes at the very least corrected and apology for terrible treatment and incorrect notes as well.

User's recommendation: Avoid at all costs!

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1 comment
Guest

100% agreed!! Go to St.Luke’s

David H Ezc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Concerned

AI Highlights
  • - Older man at the hospital cafeteria voiced racist views.
  • - The hospital is described as segregated with Whites in charge.
  • - They plan to move.

I recently found myself at St. Alphonsus, Ont.

OR. As a frequent patron of a couple of local watering holes in a few different places, I overheard an older gentleman who was visibly intoxicated. He was talking about how Ontario was a far superior place when the Beaners and Spicks were kept on the outskirts of town, and there were no Blacks around. He claimed it was a much better place back then.

Interestingly, I see his picture by the cafeteria in the hospital. He is an older gentleman in a green shirt. I was told that this place is some sort of racially segregated community, reflected by the hospital. For some unknown reason, the hospital in Ontario seems to be involved with the city council, which concerns me.

In fact, I am so concerned that I've decided to move because I find this place displeasing. I also noticed that it seems like Whites are predominantly in charge. The few Mexicans I have seen seemed subdued and perpetually anxious about losing their jobs.

There were no Blacks in sight. If the hospital truly mirrors the community, then Ontario is an unsettling place to live.

User's recommendation: Don't go there unless your white

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1 comment
Guest

Contact Better Business Bureau

Anonymous
map-marker Portland, Oregon

St Al's - Sends me to collection while the insurance is still being worked through

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AI Highlights
  • - March 2024 services provided.
  • - Collections began in September after ongoing payments.
  • - No one from St Al's called or gave information.

March 2024 services provided.

August 2024 insurance is fixed.

Made payments all the while ... and then next thing I know.. collections in September!

No one called from St Al's.. no one said anything. I was paying along and waiting for the next statement to continue paying.

All this for $305!

Morons...complete utter ***

View full review
1 comment
Guest

I favor going to St.Luke’s

Briceida Tvf

Hospital is horrible

AI Highlights
  • - I do not recommend this hospital.
  • - I was kicked out while my son was lifefighted.
  • - I was told I'd be arrested for trespassing.

Why you won't do anything anyways . Too much to email but don't recommend this hospital ever!

My son was lifefighted and when I went to see his condition I was kicked out.

Told me if I didn't leave I was going to be arrested for trespassing. I'm disabled so was sitting in a chair

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3 comments
Guest

Go to Better Business Bureau and report the hospital staff mistakes

Guest

Make the pay for their mistakes

Guest

Take the hospital to court

View more comments (2)
Featured
Nikita D Vem

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Boise, Idaho

Misdiagnosis killed my mother

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AI Highlights
  • - Misdiagnosed with stage 4 lung cancer from biopsy.
  • - Treated for roughly 9 months before reevaluation.
  • - TNBC diagnosis came too late to gain control.

My mother was misdiagnosed by a pathologist who received results from a biopsy ( The pathologist was Jack Chaffin ).

My mom was told that she had stage 4 lung cancer that had spread to her brain. She started treatment shortly after the diagnosis.

She was treated for "lung" cancer for roughly bout 9 months before having an allergic reaction that landed her in the ER and on oxygen full time.

At that point her Nampa care team decide to re evaluate her to see why she wasn't successfully responding to all the different chemo and immunotherapy treatments that she was on and had tried. She ended up being told she may had been misdiagnosed!!!

Back to the biopsy block after a roller coaster and having to outsource to third party to help determine the type of cancer, it was eventually determined that she had Triple Negative Breast Cancer. TNBC needs specific treatment because it is so aggressive and fast growing.

Unfortunately by the time the team was able to figure out the correct diagnosis it was too late to gain control of the cancer and she lost the battle.

The experience was hard on her on a mental and physical side. I and she believed that she was treated carelessly and with no remorse for the misdiagnosis which caused her ( Especially her ) myself, my siblings and her grandkids extreme trauma and pain.

She was a person, a human!

All that the hospital saw was number.

Just another day another body.

St. Alphonsus you killed my mother faster.

Pros:
  • Some nice staff
Cons:
  • Dont care they just write people off

Preferred solution: Accountability, Apology, Compensation for negligence

User's recommendation: Get second opinion for everything, advocate for yourself. They dont care

View full review
7 comments
Guest

Report them to Better Business Bureau and contact the local tv station

Guest

St.Alphonsus needs to try to respect the elderly people a little more harder. It’s really a shame when elderly people are getting disrespectful alot.

Elderly people have much more respect just as the younger ones. I really hope they are reading some of these comments.

Guest

St.Luke’s is the best of the best.

Guest

Take the hospital to court and make them pay for their mistakes

Guest
reply icon Replying to comment of Guest-2712385

I was told to start with the hospital by filing a complaint. I filed with the hospital and of course it went nowhere.

Guest

Sorry for your loss. I’m for St.Luke’s.

Guest

I agree they have no remorse. My condolences

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Cheyenne M Xej

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Worst

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AI Highlights
  • - My mother was treated for a spider bite; bedside manners were poor.
  • - A neighbor with diabetes was given insulin and had a coma and stroke.
Updated by user May 29, 2024

I will be going to St.Luke's

Original review May 25, 2024

My mother was treated for a spider bite and the doctor who saw her was terrible. This was the most worst bedside manners she has ever witnessed.

Doctors and nurses should take bedside manners a little more serious when they are treating their patients and not make feel like they are not worthy of anything. This was 4 years ago and a year later one of our neighbors was sent here to St.Alphonsuss to be treated for diabetes,Parkinsons disease, and kidney stones.

They chose to give his insulin and he went into a diabetic coma and a stroke. He never recovered.

User's recommendation: Spare your embarrassment

View full review
2 comments
Guest

If you need to see a sport specialist. Avoid seeing a Dr.Jennifer R.

Miller.

She is with the Boise Bronco Stadium. I will never ever understand how and why she was ever given a license to practice medicine.

Guest

I’m on board 100%. Go to St.Luke’s for better treatment.

View more comments (1)
Patricia G Nbz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tucson, Arizona

The Hospital staff are murders.

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AI Highlights
  • - They killed my daughter for the $40000 they got for her death.
  • - They lied, wouldn’t let my son-in-law see her, and didn’t help her.

They killed my daughter for the $40000 they got for her death.

My daughter came into the hospital sick, they where supposed to have helped her. But they did everything possible to made sure she died.

Even telling my son-in-law there's not much they can do for her. They lied.

They wouldn't let my son-in-law she her while she was there. They caused my grandkids to be raised without their mother all in the name of the money they got for her death.

Loss:
$40000
Cons:
  • Value money more than human life

Preferred solution: The money they got for killing my daughter for my grandkids.

User's recommendation: Not if you want to live. Go somewhere else.

View full review
10 comments
Guest

This case should not be dropped. Take them to court and make them pay for their damages

Guest

If the hospital was at fault, this person would not be posting here. She would have retained the services of an attorney who specializes in medical malpractice and they would have told her to keep her mouth shut and don't post about or talk about the case.

Guest

Make the hospital pay for their mistakes. They need to be made to say sorry for their actions.

Guest

They did make a mega grave mistake. Take the hospital to court. They need try a little harder on their bedside manners.

Guest

Take them to court!!

Guest

Make the hospital pay for their mistakes!! It’s their own fault!!

Guest

Take the hospital to court. They need pay for their mistakes.

Allysa Lqf
reply icon Replying to comment of Guest-2712153

The mom is in denial. Her daughter would have passed away anyway.

Guest
reply icon Replying to comment of Allysa Lqf

I don’t think your response is helpful. The mom should be taking the hospital to court and have them pay for their mistakes. It’s their own fault.

Vanissa Tyg
reply icon Replying to comment of Guest-2717690

I doubt the hospital made a mistake. The daughter was too sick, and she just cannot come to terms with it.

View more comments (9)
Scot H Rxt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I had a rotator cuff surgery with other complications. The surgeon, staff, Sister Mary Lou, recovery team all were outstanding. The patient prep room anesthesiologist was a complete ***

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AI Highlights
  • - Anesthesiologist failed to communicate about the On-Q block and caused a delay; other staff were professional and the team is highly recommended.

The anesthesiologist on duty in the patient prep room did not, and it was quite clear unable to, communicate what was happening and when I questioned him about the surgeon's instructions to me for an On Q ball he became dismissive and told me they NEVER put one in for just a rotator cuff repair. I emphasized the surgeons instructions.

He stormed out and said he will go see about this. He came back and advised me that the surgeon wanted one. He assembled the necessary equipment and made me wait for a little over an hour to insert it. He put the surgery team behind schedule.

This anesthesiologist should never be allowed to interact with a patient. Perhaps he was having a bad day, but he needs to leave his feelings at the hospital entrance or take a day off.

Everyone else was professional, and I will highly recommend them to anyone that needs this surgery.

User's recommendation: Use the St Al’s joint restoration clinic for all of you joint concerns

View full review
1 comment
Guest

If you need to see a sport specialist. Avoid going to see Dr.Jennifer R.Miller.

She is the worse human being on earth. She works at the Boise Bronco stadium.

Edward T Jtq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ontario, Oregon

This Hospital is the Reason I moved from Ontario.

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Updated by user Nov 15, 2023

I felt that the care was so bad, that I had no choice but to move. I want to live, and I don't believe, they would try their best to keep me alive.

Original review Nov 14, 2023

Based upon my experience in the ER. I have no faith that these incompetent doctors would try their best to keep me alive.

I want to live. Dont trust these people if you love life.

Loss:
$28000

Preferred solution: MOVING Expenses.

User's recommendation: MOVE

View full review
2 comments
Guest

So report them to Better Business Bureau for their mistakes and contact the local tv station

Guest

Take the hospital to court. Make them pay for their mistakes.

View more comments (1)
Mary Ellen D Qvp

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Billing, coding and Customer Care

AI Highlights
  • - Same procedure billed differently on four visits at Saint Alphonsus Wound Clinic.
  • - Repeated calls about coding, insurance denied two days, no callback.
Contains 1 confidential file for company representatives

I visited the Saint Alphonsus, Wound Clinic in June and July 2022. The amount charged for two of those days was different than the amount charged on the other two days even though I had the same procedure done on all four days.

I have repeatedly called the Wound Clinic for explanations on their coding system, which was different and caused my insurance not to pay for the charges on two of the four days.

They always said they would call back. This went on for over a year and I never and still have never received a callback.

Preferred solution: Price reduction

View full review
1 comment
Guest

St.Luke’s is your best chance for any treatment. I favor for going to St.Luke’s.

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Stephanie O Cmd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible service

AI Highlights
  • - Waited almost two hours in ER; others were seen before us.
  • - Boyfriend had low oxygen; after primary care he was seen immediately; we won't return.

Waited in the waiting room at emergency for almost two hours, while people that came in after us were seen before us. My boyfriend came in with breathing problems and weakness, and they told us they don't go by the time you've been there which didn't make any sense to me.

But after went to primary health and his oxygen level was so low seen immediately. Huh shows what St. Al's knows. Never will go again to that hospital.

It's too bad they don't know how to treat people.

Don't go to that hospital. We left the hospital got tired of the wait for someone that needed to be seen right away

User's recommendation: Don't go there if you have an emergency

View full review
4 comments
Guest

If looking for a sport specialist. Don’t go to a Dr.Jennifer R.Miller. She is the Boise Bronco’s Stadium.

Guest

St.Luke’s is your better choice for better service. Everyone there is super friendly.

Guest

The hospital should pay for their mistakes.

Guest

Fyi they triage based on your condition and how severe and nor life threatening it is. Breathing issues should be high priority but only if he wasn’t breathing at all.

It’s sad but true. My wife works in healthcare and sadly this is true. I waited before for 4 hours with kidney stones and such and then finally got triaged.

Head injuries that are severe and sometimes elderly people and infants are seen faster. Please understand this

View more comments (3)
Anonymous
map-marker Nampa, Idaho

Appointments

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AI Highlights
  • - Three apps from months ago were canceled and inaccessible.
  • - I couldn't tell if I needed heart surgery due to the cancellation.
  • - Switching to St. Luke's.

I had 3 app I got several months ago every one canceled and then u cant get back in for several months not acceptable I wanted to see if I had to have heart surgery but app was canceled bunch of crap ! Switching to st Lukes !

User's recommendation: Don’t waste your time there !

View full review
2 comments
Guest

If you have to see a sport specialist. Avoid seeing a Dr.Jennifer R.

Miller. She is with the Boise Broncos Stadium.

She was the worse one that I ever seen. Go see Dr.Kelly Wilkinson.

Guest

100% agreed!! Go to St.Luke’s

View more comments (1)
Selene C Rwj

Bad attention at the emergency department ( night shift)ee

I went to emergency because the insulin Pen did not have the needle , I told them that my husband need it and they said go to walgreen . We can't do nothing.

So I went to walgreens and it Was close I went Back to the hospital and explanada them What happen and finally they gave me the needle that he need it, bueno at 1st they said we don't have it. I thinking it's not ok how they treat us.

Preferred solution: Let the company propose a solution

View full review
2 comments
Guest

Go to St.Luke’s for better service

Guest

Take the hospital to court. Make them pay for their mistakes.

View more comments (1)

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